Reference

Terms That Govern Your 930kli Account

These terms set out the rules for opening and using your 930kli account — what you can expect from us, what we ask of you, and how wallet transactions through bKash, Nagad, and Rocket are handled.

Account EligibilityWallet Rules: bKash, Nagad, RocketFair Use PolicyDispute Process
930kli Terms That Govern Your 930kli Account
HOW WE OPERATE

Account Security and Your Data Under These Terms

930kli keeps your account data only for as long as it is needed to operate your account and meet our obligations. Wallet verification records — including bKash, Nagad, and Rocket transaction references — are retained as required by our payment processing agreements. You can request a summary of what data we hold by contacting support with your account ID. We will respond within a reasonable period. Your account password is stored in hashed form; we never see it in plain text, and our staff will never ask you for it. If you suspect your account has been accessed without your permission, change your password immediately and notify support.

Data Retention

We keep account records for the period required to service your account and honour any open disputes. Records tied to wallet transactions are retained per payment-rail requirements.

Account Security

Passwords are hashed and never stored in plain text. Two-step verification is available in your account settings and we strongly encourage you to turn it on.

Data Access Requests

You may request a copy of the personal data attached to your account at any time. Submit the request through support with your account ID and we will process it.

Terms Change Notification

When these terms change materially, we update the revision date at the top of this page. Check back here if you receive a notification about a terms update.

TERMS CONTACT

Reach Us About These Terms

If you have a question about a specific clause, need to raise a dispute, or want to request a correction to your account record, the channels below are open. When contacting us about a terms matter, include your account ID and the specific section you are asking about — it speeds up the review. Response times vary by channel and volume.

Live Chat Start a chat from your account dashboard. Available during operating hours for account and terms queries, including wallet dispute follow-ups.
Email Support Send a detailed terms or dispute query to our support address listed in your account settings. Attach any relevant transaction references.
Help Centre The Help Centre under your account menu has a dedicated terms section with clause-by-clause context for the most common questions.

Common Questions About These Terms

These are the questions we see most often from account holders reviewing the terms. If your question is not here, reach out through the support channel listed above.

Yes. Any transaction you make through bKash, Nagad, or Rocket is covered by these terms alongside the individual terms of your mobile wallet provider.

No. Deposits must come from a wallet registered in your own name. Transfers from third-party accounts are returned and may trigger an account review.

Contact support citing the specific clause. If a term conflicts with applicable law in your region, the local law takes precedence to that extent.

We update the revision date at the top of this page when terms change. You may also receive a notification through your registered contact details.

Yes, if there is evidence of misuse, false information, or wallet manipulation. You will be notified and given an opportunity to respond before any permanent action.

Send a data access request through support with your account ID. We will confirm what data we hold and how long we retain it under our current policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.